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    Baby&Baby

    Merchant Policy – Online Gift Arrangement Store

    Last Updated: June 10, 2026

    1. Introduction

    This Merchant Policy outlines the terms and conditions that govern orders, payment, shipping, returns, and customer service for our online gift arrangement store. By placing an order, customers agree to the terms below. We reserve the right to update or modify this policy at any time.

    2. Products & Availability

    • All gift arrangements are curated by hand; product images serve as representations.
    • Items may vary slightly due to availability of seasonal products, packaging, or design materials.
    • If a specific item becomes unavailable, we reserve the right to substitute it with a comparable item of equal or greater value.
    • Prices, product descriptions, and availability are subject to change without notice.

    3. Ordering & Payment

    • Orders must be placed through our official website.
    • We accept major credit/debit cards and digital payment platforms (Apple Pay, Google Pay).
    • Orders are processed only after full payment is received.
    • Customers are responsible for providing accurate shipping and contact information at checkout. Incorrect details may cause delays.

    4. Processing Time

    • Standard processing time is 1–3 business days unless otherwise stated on the product page.
    • Custom or large orders may require additional time; customers will be notified of specific timelines.
    • Orders placed on weekends or holidays will begin processing on the next business day.

    5. Shipping & Delivery

    • We offer shipping within the United States.
    • Shipping fees are calculated at checkout and may vary based on location and order size.
    • Once an order is shipped, tracking information will be provided.
    • We are not responsible for delays caused by carriers, weather, or incorrect addresses.
    • Local delivery (if offered) requires accurate delivery details and confirmed delivery times.

    6. Pick-Up Orders (If Applicable)

    • Customers must arrive during scheduled pick-up times.
    • A confirmation email or order number is required for pick-up.
    • Orders not picked up within 48 hours may be canceled without refund if items are handcrafted perishables.

    7. Cancellations

    • Orders can be canceled within 1 hour of purchase for a full refund.
    • After arrangements are started or materials are prepared, cancellations may not be eligible for a refund.
    • Custom or personalized orders cannot be canceled once production begins.

    8. Returns & Refunds

    Because of the handcrafted and perishable nature of gift arrangements:

    • All sales are final.
    • Returns, exchanges, and refunds are not accepted unless the product arrives damaged or incorrect.
    • To request a replacement for a damaged item, customers must contact us within 48 hours of delivery with photos of the packaging and damaged product.
    • If approved, a replacement or store credit may be issued at our discretion.

    9. Incorrect or Missing Items

    • Claims for missing, incorrect, or incomplete items must be submitted within 48 hours of delivery.
    • We will verify and resolve issues as quickly as possible.

    10. Custom Orders

    • Custom design requests may require additional processing time and fees.
    • Customers must approve final mockups (if provided) before production begins.
    • Custom orders are non-refundable.

    11. Promotions & Discount Codes

    • Promotional codes must be applied at checkout and cannot be retroactively added.
    • Only one promotion or discount code may be used per order unless otherwise stated.
    • Sales and promotions are subject to change at any time.

    12. Privacy & Security

    • Customer information is collected solely for order processing, delivery, and communication.
    • Payment information is encrypted and processed securely through our payment partners.
    • We never sell or share customer data with third parties except as required for order fulfillment.

    13. Customer Service

    For questions, issues, or support, customers may contact us at:

    We aim to respond to all inquiries within 24–48 business hours.

    14. Acceptance of Terms

    By using our website and placing an order, customers acknowledge that they have read, understood, and agreed to this Merchant Policy.